Policies & agreements

Overview

Pursuant to Section 24(II) (Telephone Communications and Agreement to be Contacted) of the iNSTAiNSTRU Terms of Service, iNSTAiNSTRU may send transactional SMS messages to Users who opt in or as otherwise permitted by law.

The SMS program serves adult account holders only, including parents and families booking lessons for their children and individual adults booking lessons for themselves.

Current SMS message types include: phone-verification codes; booking confirmations; booking cancellations; 24-hour and 1-hour lesson reminders; new review notices; review response notices; new message notices; new-device-login security alerts; password-change security alerts; two-factor-authentication setting-change security alerts; and payment-failure notices.

Current SMS use is transactional.

iNSTAiNSTRU sends account and booking alerts from a single dedicated number.

How you opt in

You can record SMS consent on the account signup page, during instructor onboarding, in instructor settings, in student notification settings, and in the student profile editor. Each surface uses a distinct SMS checkbox labeled "Text me booking updates and account alerts, including new-message notices."

For a new signup, this distinct SMS checkbox starts unchecked. Account settings display the latest consent recorded for the current phone number. Selecting the checkbox and submitting or saving the form records consent and enables the lesson updates and messages SMS categories. Individual SMS category switches in notification settings are separate controls and can also change which ongoing categories are enabled.

SMS consent is optional and is not required to create an account, book a lesson, or use the Platform. Consent is not a condition of any purchase. Leaving the checkbox unchecked does not, by itself, enable an ongoing SMS category. You may still request a one-time phone-verification code. Providing a phone number for account use is consent to essential account messages, including security alerts and payment-failure notices. These essential messages are sent regardless of notification preferences. They stop only after you reply STOP.

You may change your SMS consent and eligible categories in account settings. Reply STOP to stop SMS messages. Reply START to clear an SMS opt-out. To resume optional ongoing categories after STOP, enable them again in account settings.

Message frequency, rates, and support

Message frequency varies. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

Reply STOP to opt out of SMS messages. Reply HELP for help. Reply START to clear an SMS opt-out. To resume optional ongoing categories after STOP, enable them again in account settings. For additional support, contact support@instainstru.com.

SMS opt-in data and consent will not be shared with any third parties. iNSTAiNSTRU does not share or sell phone numbers to third parties or affiliates for their marketing or promotional purposes. We disclose phone numbers only as described in the Privacy Policy, including to service providers that support messaging, account operations, safety, and compliance.

For privacy information, see the Privacy Policy.